Assignment 2: Improving Effective Communication

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Goal 2: Improve Effective Communication
Standard PSG.2.1
The hospital has a process for communicating verbal and/or telephone orders among health care staff.
Standard PSG.2.2
The hospital has a process for timely and accurate reporting of critical diagnostic test results.
Standard PSG.2.3
The hospital has a process for handover communication.

Rating Patient Safety Required Area NPSG
Level 1: 0-25 – No policy/protocol/ guideline developed,
Level 2: 25-50 Policy/protocol/ guideline developed, not implemented
Level 3: 50-75 (/Policy/protocol/ guideline developed, implemented, not monitored
Level 4: 75-100 / Monitored (evaluation system available).
N/A – Not Applicable

Standard NPSG.2.1
Standard
The hospital has process for …show more content…
Inform the receiving health care provider that he is reporting a critical result (or results) on a patient. The calling staff will identify the patient (using first name and last name and medical record number).
2- Upon completion of the critical result notification, ask the authorized health care provider to verbally read back ALL of the reported critical result(s) and to identify him/herself including his/her professional title.
3- After the call the original report will be printed, signed by authorized personnel, and appropriate action is taken.
References
The Research Priority Setting Working Group of the World Alliance for Patient Safety. Summary of the Evidence on Patient Safety: Implications for Research. Geneva: World Health Organization 2008. pp136.

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