Who Is the Client?
The Kansas Department of Social and Rehabilitation Services (SRS) is a human services-based organization that oversees social services and state institutions. SRS oversees and operates adult services, family services, and financial, health, and medical services. One service overseen, in particular, is Child Protective Services (CPS). CPS’s focus is on keeping children in their homes by increasing safety instead of removing children from their homes to protect them. In this case study, Martha, child welfare program consultant, unprofessionally berated her supervisor Kelly and caseworker Melissa, in an argument to remove a child from the Carlsband family despite being told to react differently than they did in