Emergency Room Physician Interview

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Pages: 5
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Notes for interview 60-90 years of age:

• 63 years old
• Female
• Primary Care Physician, Specialist— Emergency Room Physician
• The PCP was the most pleasant experience
• The Specialist— Emergency Room Physician was the most unpleasant experience

Positive experience:

• Never had been there before –New to the healthcare professional office just moved from Texas to Massachusetts
• Rating of experience was five (Excellent)
• 4 people encountered
• People encountered during visit: Receptionist-5, Registered Nurse-5, Doctor-5, Phlebotomist-4 All of it was a positive experience, delighted with the service provided
• “Moving from Texas to Massachusetts was difficult in itself but now I had to find a new primary care physician. Not to mention …show more content…
He took the extra time to sit and discuss the symptoms I had been experiencing. He seemed as if he honestly cared about the symptoms I was experiencing. He acted on the information I provided him with and sent me for blood work. My blood work was taken in the lower level of their office and the phlebotomist was gentle and made the experience as comfortable as possible but she was not very social but that was ok because not everyone is super chatty.”
• “Two days after (fairly quick) the RN contacted me with my result which I had been diagnosed with hypothyroidism. I was put on thyroid hormone medicine, which was very effective and I began feeling like myself again.
• “I wouldn’t change anything about my encounters or visit because they were all pleasant and professional. I couldn’t be happier with my choice for a new PCP.”

Negative experience:

• The Specialist— Emergency Room Physician was the most unpleasant experience.
• This visit to the ER was due to falling and having extreme hip pain
• Never had been to this hospital’s emergency room
• Rating of experience about a one or two (Poor)
• 3 people encountered
• People encountered during visit: Receptionist (1), Register Nurse (1), Emergency Room Physician
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