“Sometimes incivility carries a tinge of aggression: casually mocking or belittling others, spreading rumors, talking down, or excluding someone from a meeting. Incivility does not even have to be intentional to have an impact. Small discourtesies like interrupting, not expressing thanks, showing up late, and failing to return phone calls can take a toll, especially over time” ( Adler, Elmhorst and Lucas, 2013, p.120).
Bullying goes on in every workplace; the question is how does one deal with aggression…
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