M1 Unit 4 Business Communication

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1.1 The communication within an organisation from internal and external stakeholders is a key factor to a thriving organisation. The internal Stakeholders are: managers, colleagues and shareholders while external Stakeholders are suppliers, customers and lenders.

Internal Stakeholders need to communicate in a manner that is professional, polite and clear as they are the representatives of the company. If they were to communicate with customers and was completely rude, unhelpful or unprofessional then it would the organisation’s reputation that would potentially be at risk – not the individuals.

External Stakeholders should also be professional, especially if they are a supplier or a lender. The other category of an external stakeholder is a customer, customers can become very …show more content…
There is no communication method that should be used more than the other as you use the method that is relevant to the situation. If you’re in a situation where you need to get in contact with a customer quickly then you would use the phone, its fast, efficient and you have everything you need from that conversation within 10 …show more content…
TCS isn’t a way of communicating directly where you know who you are talking too. It is one of ECC’s online systems which you raise an incident/request such as not having access to a mailbox or booking a train for a training course You do not type your request formally, you fill in appropriate boxes and send the form and you will get updated emails of where your requests progress is currently at. Although this doesn’t sound like a communication method it is as you are expressing your issue to someone and they’re fixing it for you. Condeco is similar to TCS, you use it to book

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