Patient Centered Care: A Case Study

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Patient-centered care is the practice of caring for patients (and their families) in ways that are meaningful and valuable to the individual patient. It includes listening to, informing and involving patients in their care. (Oneview Blog, 2015)
In an effort of moving the Health care services towards a direction where patients are more involved in their care, concepts like Patient-centered care arise. The Health care system has had to cope with many economical challenges and the subject of care has moved from patients to clients. This new denomination paves the way to a whole new vision on how to offer services. And, on the other hand, how to measure the way those services are seen by the clients.
Some questions were asked about how patient …show more content…
Nurses have a way of doing their work, especially experienced nurses that have been practicing for many years. This new vision of treating patients might find some resistance in these nurses while could be easily assimilated by the novice ones. On the other hand, patients wanting to participate in their care might try to tell the nurse how to do their job, which has proven to be very distressful for nurses in all kind of practices. It is commonly assumed that the patient is the best judge of whether an interaction is patient centered. (Epstein and Street, 2011). In many occasions patients think they need something, let’s say antibiotics, and put a lot of pressure to get what they want and very often what they want is not what they …show more content…
Agency for Healthcare Research and Quality (2017)
It is of the foremost importance to understand the patient’s experience if we want to apply patient center care in our institutions. On the other hand, patient satisfaction will tell how well met patient expectations were. CAHPS surveys are tools that have been used to measure how patients see various aspects of care and do not attempt to give an answer to client satisfaction.
CAHPS surveys are used by a great number of organizations, such as the Centers for Medicare & Medicaid Services, State Medicaid programs, commercial payers, hospitals, group practices, among others. CAHPS help in quality improvement, mandated reporting, accreditation, and participation in value-based reimbursement programs. (Bindman,
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