Swot Analysis Paper

Words: 140
Pages: 1
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Strengths:

Chris greets the client in a polite and a professional tone. He does a great job responding to the client's concerns in the ARP format.

From here, he does a good job recapping the client's concerns and accessing the document so that he could assist with how to proceed with the document.

He digs deeper with asking clarifying questions of when the credit was pulled and to confirm he is not moving forward with another loan.

To ensure he is providing the client with the correct information, he politely requests to place the client on hold and reach out to another team member for clarification.

After holding, he politely sets the expectations how to proceed with the document.

He ends the call strongly by inquiring if any further
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