Understand how to develop and maintain effective working relationships
Explain the benefits of effective working relationships in developing and maintaining the team
Effective working relationships are the cornerstone for building and maintaining a successful team. Good team communication provides direction, vision and motivation to the members of the team. Team communication can be the sending or receiving of messages to or from management, between team members or from one team to another. Effective team communication increases team members' effectiveness and satisfaction because they are given the appropriate guidelines, tools and direction on how to accomplish tasks. The team needs to …show more content…
It is important that different forms of communication are used as just relying on one can be detrimental to the team. For example it has been known for a manager to communicate solely by email to his team members. Messages can easily be confused and also communication can be more open if it is face to face. There are times when email or written communication is necessary but it needs to be in conjunction with verbal communication.
Understand how to build a team
Explain the differences between a group and a team
There are several differences between a group and a team. A group is generally thought to be three or more individuals that interact about a common goal and have influence over one another. Three components of a group are size, goal orientation and influence. A team comprises of a group of people who share a co-ordinated effort to achieve a common goal or objective. Each individual in a team has a specific role to play whereas in groups the individuals do not mutually depend on each other. Teams have a leader where a group has no clear leader. Within the racecourse we work in teams. Each person has a clear role and without that role the common objective cannot be achieved. An example of this is that the role of the chef is to make sure that the food is prepared to a high standard and that it is delivered on time. Without the chef the waiter couldn’t operate and therefore the client would be