Effective Conflict Management Skills In Nursing

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It is inevitable that we are going to run into conflict in the nursing field, there are a lot of strong personalities and everyone has a different way of doing things. The most important things to have are effective conflict management skills and know how and when to use them. Effective conflict management skills are essential for the nurse to provide a safe and high quality care to their patients (Johansen, 2012).

I recently had a patient that was upset not specifically at the nursing staff but at physical therapy because they came into work with him and he was a post hip patient, this patient was non-weight bearing on the left leg. He vented to me that he was VERY unhappy with what had happened, he said that "When I stood up the one girl just pulled on my left leg, saying i was putting weight on it, when I wasn't". I asked him to tell me how he was feeling and if he felt it was intentional? I was just letting him talk …show more content…
I apologized for that happening. I am not sure the exact events that had happened but I have worked with this specific physical therapist a lot and I know she would never intentionally harm a patient, my overall goal was to make sure the patient felt heard and acknowledge that what happened was not okay. He had made a complaint to the med surg manager and she came and spoke to us about it.. I stated what he had told me but said that I was not sure the exact events that transpired. For this situation I utilized the strategy of recognizing the conflict in attempt to prevent escalation, I was proactive in addressing his concerns, I actively listened to him, I remained calm, and I defined the problem so there was no miscommunication (Johansen, 2012). I feel the

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