My Leadership Philosophy

Leadership is and should be a relatively rare privilege as well as a skill. I do not believe everybody is fit to lead, however, everybody does seem to come across an opportunity at some point during their life. These opportunities are meant to be learned from, but the fact that you have one doesn’t mean that you are the best or most able or most entitled to that position. As long as you can respect that fact and are willing to learn from every bump in the road, you may turn out to be a good leader. In the following paragraphs I will describe my leadership related skills and faults in the work place as best as I can from my perspective, as well as my future plans.

I excel as an employee because I am very goal oriented, self motivated, often …show more content…
I am always trying to keep tabs on everyone‘s opinions and concerns to make sure that my team runs smoothly. If people aren‘t getting along or tasks aren‘t being completed I am usually the first to know and to know why. If I am not equipped to handle a situation I have no problem contacting someone better suited to ask for help or advice. I believe knowing when you are not the person to handle a situation is wise, but never being that person is even wiser. On the contrary, I am naturally a mellow person in the workplace and am not as upbeat and peppy as some of my other co workers. While I am completely ok with having fun and making the customer experience pleasant, I don‘t usually sing, chit-chat, or tell jokes as much as others. In a way, this could be a weakness to my leadership because it sets me apart from those I‘m leading. I am aware that while I make an effort to be a part of my group, I am naturally not as …show more content…
One of my newer coworkers was at the register, helping a customer who wanted to pay with a gift card. She ran the gift card, but the card came up empty due to it being used previously. She informed the customer that the card was empty, but the customer insisted that her card was still full and began to demand that either her card was charged or her ice cream was free. Loosely watching, I overheard the conversation and could feel Imani (the new employee) begin to panic. I walked over to the commotion and calmly and politely asked the customer for her side of the story before I asked Imani for her side. I did this to let the customer feel that her opinion was most valued and her word was most believable. If she believed I was on her side, this issue would probably be addressed much smoother. As the customer explained, I had Imani stay and watch closely so that she could learn to address difficult customers similarly. The customer explained, still rather demanding, but somewhat calmer. I assured her that I would try running the card a different way and manually entered that card’s information. A receipt printed up that proved that the card was cleared and showed the date that it was last used. As politely as possible, I handed the receipt to the customer and explained what the receipt read. She seemed to realise that is was not our fault, but was still grumpy about the

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