Reflective Account

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As a professional adviser, it is imperative to possess robust skills in self-awareness, reflective practice, emotional intelligence, negotiation and conflict resolution. Having and effectively utilising this skill set enables me to develop successful relationships with my staff and more importantly my clients.
These skills facilitates in the way I communicate and handle the different scenarios that I am presented with on a day to day basis and allows for a more profound engagement between myself, my clients and my business.
By displaying competence in self-awareness, the interactions I have with my clients are more laid-back and in turn they feel more comfortable in my presence. I am capable of understanding my own level of knowledge, abilities, attitudes and beliefs and recognise the impact it has on influencing the mindset of my clients. This also affects how I carry myself, the image that is portrayed to my clients as well as a reflection of the brand of the business. Comprehending the idea of self-awareness allows me to present myself professionally and build …show more content…
By accurately examining my own performance and behaviour, I am able to improve personally and professionally, which benefits me and those I connect with. This is important to not only ensure past mistakes are not repeated but also to reflect on my actions, emotions and responses to achieve better client experiences.
Emotional intelligence involves perceiving, using, understanding and managing emotions. By having the ability to decipher the emotions in my client’s body language, tone and expression on their face, I am able to emulate their feelings and respond accordingly to foster greater engagement. Through identifying and regulating my own emotions, I can also harness their state of mind and influence them to achieve the most favourable

Reflective Account

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Reflective Account Essay example

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